Refund & Cancellation Policy

Last Updated: September 25, 2026 · Aidora Labs

At AIDORA LABS, we are committed to providing high-velocity software engineering, SaaS solutions (including GrowthLens AI), and professional AI technical consulting. Because our business involves dedicated allocations of engineering capacity, specialized compute, and custom development time, we have established this Refund & Cancellation Policy to ensure complete transparency across all client engagements.

1. Custom Software Development Sprints

For custom software development projects (including web platforms, mobile apps, SaaS MVPs, and automation pipelines) governed by a Statement of Work (SOW):

• Booking Deposits: An upfront booking deposit is required to reserve dedicated engineering resources. Deposits are non-refundable once sprint kickoff meetings have taken place and development setup has commenced.
• Milestone Deliverables: SOWs specify milestone sign-offs. Once a milestone deliverable is reviewed, approved, and handed over to the client, the corresponding milestone payment is final and non-refundable.
• Mid-Sprint Cancellation: If a client requests early termination of an active sprint before milestone completion, the client is invoiced only for the actual engineering hours and delivered work up to the cancellation date. Any unused prepaid surplus will be refunded.

2. Dedicated Retainers & Maintenance Contracts

For ongoing engineering retainers or monthly maintenance contracts:

• Cancellation Notice: Retainer contracts may be cancelled by providing written notice at least 15 days prior to the start of the next billing cycle.
• No Partial Cycle Refunds: Retainer capacity is reserved exclusively for the client for the duration of the active billing period. Payments for an ongoing billing cycle are non-refundable once the cycle has commenced.

3. GrowthLens AI SaaS Subscriptions

For GrowthLens AI self-service software subscriptions and audit plans:

• Subscription Cancellation: You may cancel your SaaS subscription at any time via your account dashboard or by contacting billing support. Cancellation prevents auto-renewal on subsequent billing dates.
• Active Period Access: Following cancellation, you will continue to have access to your GrowthLens features until the end of your current paid billing period.
• Trial & Beta Access: Features made available on a free trial or beta basis require no payment and may be discontinued or updated at our discretion without liability.

4. 30-Day Post-Launch Warranty

Every custom sprint includes 30 days of complimentary post-launch support. If any technical bugs or deviations from the agreed SOW scope arise during this window, our engineering team will rectify them promptly at no additional cost.

5. Refund Processing & Gateway Timelines

When a refund, duplicate payment adjustment, or billing credit is approved in writing by Aidora Labs finance administration:

• Payment Reversal: Refunds are credited back to the original payment source (credit card, bank account, UPI, or international wire) used at checkout.
• Processing Window: The refund is initiated by our finance team within 2 business days. The funds typically reflect in your account within 5 to 7 business days, subject to standard banking and payment gateway (Stripe, Razorpay, or PhonePe) processing schedules.
• Duplicate Transaction Errors: In the event of duplicate charges caused by network timeouts or gateway errors, alert us immediately with the transaction reference ID for an expedited full refund.

6. Contacting Billing Support

For cancellation requests, invoice reconciliations, or refund inquiries, please contact our billing department: