Cancellation & Refund Policy

Last Updated: June 1, 2026 · Aidora Labs

At Aidora Labs, we are committed to delivering exceptional software engineering, AI automation, and technical consulting. Because our services involve dedicated allocations of software engineers, resources, and custom development time, we have established the following Cancellation & Refund Policy to outline client options and timelines.

1. Fixed-Scope Project Sprints

For custom software development projects (such as website launches, automated email/SMS funnels, mobile app milestones, or dashboard systems) conducted under a Statement of Work (SOW):

  • Upfront Deposits: Booking deposits are required to secure engineering capacity. These deposits are non-refundable once engineering resources have been allocated and project setup has commenced.
  • Milestone Payments: Payments are tied to specific milestones defined in the project SOW. Once a milestone is delivered and approved, the corresponding payment is non-refundable.
  • Mid-Sprint Termination: If a project is cancelled by the client before completion, the client will be invoiced for actual engineering hours logged and deliverables produced up to the termination date. Any excess prepaid amount will be refunded.

2. Dedicated Retainer Engagements

For monthly developer retainers or ongoing operational and maintenance capacity agreements:

  • Cancellation Notice: Retainer contracts can be cancelled by either party with a written notice submitted at least 15 days prior to the start of the next billing cycle.
  • No Partial Refunds: Retainer payments are billed in advance of each active billing block. Once a billing cycle starts, developer capacity is locked and cannot be reallocated to other client projects. Therefore, no refunds (partial or full) are issued for cancellations requested mid-cycle.

3. Refund Processing & Gateway Timelines

In the event that a refund, duplicate payment credit, or partial transaction reversal is approved in writing by Aidora Labs billing administration:

  • Refund Source: Approved refunds will be credited back directly to the original payment source (credit card, bank account, UPI, or wallet) used during checkout.
  • Processing Timeline: The refund will be initiated immediately by our finance team, and the funds will reflect in your account within 5 to 7 business days, subject to standard processing schedules of our payment gateway partners (PhonePe/Razorpay) and your financial institution.

4. Duplicate Transaction Errors

If a client is charged multiple times due to a payment gateway timeout or system error during checkout, please alert us immediately. Any verified duplicate transaction will be refunded in full back to the original source.

5. Contact Billing & Support

For cancellation notices, invoice queries, or refund requests, please coordinate with our support team:

Email: support@aidoralabs.in
HQ Location: Hyderabad, Telangana, India.